Privacy Policy, Terms of use and Cookies

Privacy Policy

Effective Date: 10 September 2026

Solavio Labs Private Limited (“Solavio”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information collected through our website, www.solavio.com (“Website”).

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our Website, contact us, request a demonstration, make a business enquiry, or otherwise interact with us online.

1. Company Information

Solavio Labs Private Limited

CIN: U40106TZ2016PTC040231

Registered Office:

8A, Captain Palaniswamy Layout,

R.S. Puram, Coimbatore,

Tamil Nadu 641002, India

Email: support@solavio.com

India: +91 9042720490

2. Information We Collect

Depending on how you interact with our Website, we may collect the following information:

Information you provide directly

When you submit a request for a product demonstration, contact us, communicate with us or otherwise provide information through the Website, we may collect:

- Name

- Email address

- Telephone number

- Location

- Company or organisation information, if provided

- Job title or business role, if provided

- Information contained in your message or enquiry

- Any other information you voluntarily provide to us

Information collected automatically

When you access our Website, certain technical information may be collected automatically, such as:

- Internet Protocol (IP) address

- Browser and device type

- Operating system

- Pages visited

- Date and time of access

- Referring website

- Approximate geographic location

- Cookie identifiers and similar technical information

- Website usage and interaction information

Some of this information may be collected through Wix, cookies, analytics tools or other service providers used to operate the Website.

3. How We Use Your Information

We may process personal information for purposes including:

- Responding to enquiries and requests

- Arranging product demonstrations

- Communicating with existing and potential customers, suppliers and business partners

- Providing information regarding Solavio's products, technology and services

- Preparing proposals or responding to commercial enquiries

- Managing customer and business relationships

- Operating, maintaining and improving our Website

- Understanding how visitors interact with our Website

- Maintaining Website security and preventing misuse

- Complying with legal and regulatory obligations

- Establishing, exercising or defending legal claims

- Sending business or marketing communications where permitted by applicable law or where appropriate consent has been obtained

We will not use personal information for purposes materially incompatible with those described above without providing appropriate notice or obtaining consent where required.

4. Consent

Where processing is based on your consent, we will seek consent in a clear and understandable manner.

You may withdraw your consent at any time by contacting us at support@solavio.com or, for cookies, by changing your preferences through the Website's cookie preference tool.

Withdrawal of consent will not affect processing that occurred lawfully before the withdrawal.

5. Cookies and Similar Technologies

Our Website uses cookies and similar technologies necessary for the operation, functionality, security and performance of the Website.

With your consent where required, we may also use functional, analytics or marketing technologies.

Further information is available in our Cookie Policy and through the Website's cookie preference centre.

6. Wix and Other Service Providers

Our Website is created and hosted using services provided by Wix.com Ltd. and its affiliates.

Accordingly, information submitted through our Website or generated when you use the Website may be processed using Wix's infrastructure and systems.

We may also engage service providers for functions such as:

- Website hosting and administration

- Cloud services

- Customer relationship management

- Email and communications

- Analytics

- Cybersecurity

- Marketing

- Professional and technical services

Such providers may process information only as appropriate to provide their services and subject to applicable contractual and legal requirements.

7. Sharing of Personal Information

We may disclose personal information where reasonably necessary to:

- Solavio group companies, offices or authorised representatives

- Service providers and technology providers

- Professional advisers such as lawyers, auditors and consultants

- Customers or business partners where required to respond to an enquiry initiated by you

- Governmental, judicial or regulatory authorities where legally required

- A purchaser, investor, lender or adviser in connection with a corporate transaction, financing, restructuring, merger, acquisition or similar transaction, subject to appropriate confidentiality measures

We do not sell personal information as a business model.

8. International Transfers

Solavio operates and conducts business internationally, including in India, the United Arab Emirates and the United States.

Wix and other service providers may also operate infrastructure in multiple jurisdictions.

As a result, personal information may be processed or stored outside the country from which you access our Website.

Where required by applicable law, we will take appropriate steps to provide safeguards for international transfers of personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including for business, contractual, regulatory, accounting, dispute-resolution and legal requirements.

Retention periods may vary depending on the nature of the information and our relationship with you.

When information is no longer reasonably required, we may delete, anonymise or securely archive it as appropriate.

10. Data Security

We use reasonable administrative, organisational and technical safeguards designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no website, internet transmission or electronic storage method can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on your location and the law applicable to you, you may have rights relating to your personal information, including the right to:

- Request information regarding personal data processed about you

- Request access to your personal information

- Request correction or updating of inaccurate information

- Request deletion or erasure of information where permitted

- Withdraw consent

- Object to or restrict certain processing where applicable

- Opt out of certain marketing communications

- Raise a grievance regarding the processing of your information

- Exercise other rights available under applicable data-protection legislation

Requests may be sent to support@solavio.com.

We may need to verify your identity before processing certain requests.

12. Marketing Communications

Where permitted by law, Solavio may contact individuals who have expressed an interest in our products or services or with whom we have an existing business relationship.

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting support@solavio.com.

We may continue to send non-marketing communications where necessary for an existing business relationship.

13. Children's Privacy

The Website and Solavio's products and services are intended for businesses and professional users and are not directed toward children.

We do not knowingly seek to collect personal information from persons under 18 years of age through this Website.

If you believe a child has provided personal information to us, please contact support@solavio.com.

14. Third-Party Websites

Our Website may contain links to third-party websites or platforms.

Solavio is not responsible for the privacy practices, content or security of those third-party websites. We encourage users to review the privacy notices applicable to any third-party website they visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Website, business practices, technology or applicable laws.

The revised version will be published on this page with an updated effective date.

16. Contact and Grievances

For questions regarding this Privacy Policy, your personal information, or the exercise of privacy rights, please contact:

Solavio Labs Private Limited

8A, Captain Palaniswamy Layout,

R.S. Puram, Coimbatore,

Tamil Nadu 641002, India

Email: support@solavio.com

Terms of use

Effective Date: 10 September 2026

These Terms of Use (“Terms”) govern your access to and use of www.solavio.com (“Website”), operated by Solavio Labs Private Limited (“Solavio”, “we”, “us” or “our”).

By accessing or using this Website, you agree to these Terms.

If you do not agree with these Terms, please do not use the Website.

1. Company Information

Solavio Labs Private Limited

CIN: U40106TZ2016PTC040231

Registered Office:

8A, Captain Palaniswamy Layout,

R.S. Puram, Coimbatore,

Tamil Nadu 641002, India

Email: support@solavio.com

2. Purpose of the Website

This Website provides general information about Solavio, its technologies, products, solutions, capabilities and activities.

Information on the Website is provided for general informational and business-enquiry purposes only.

Nothing on this Website constitutes a binding commercial offer, engineering specification, warranty or contractual commitment unless expressly agreed by Solavio in a separate written agreement.

3. Product and Technical Information

Solavio may modify, improve or discontinue products, designs, specifications, features, performance characteristics or other information described on this Website without prior notice.

Photographs, illustrations, animations, specifications, performance information and descriptions appearing on the Website may be representative and may not reflect every product configuration or application.

Customers should rely on the specifications, warranties, quotations and contractual documentation applicable to the particular product or project purchased from Solavio.

4. Intellectual Property

Unless otherwise stated, the Website and its contents—including text, designs, graphics, photographs, videos, software, product information, technical material, logos, trademarks and other materials—are owned by or licensed to Solavio and are protected by applicable intellectual-property laws.

Solavio and associated names, logos, product names and branding are trademarks or other intellectual property of Solavio Labs Private Limited or their respective owners.

Certain Solavio products and technologies may also be protected by patents, patent applications, designs, copyrights, trade secrets or other intellectual-property rights.

No intellectual-property rights are transferred to you through your use of this Website.

5. Permitted Use

You may access and use the Website for legitimate personal, professional or business-information purposes.

You may not, without our prior written permission:

- Copy or reproduce substantial Website content for commercial purposes

- Modify, distribute or republish Website content

- Misrepresent Solavio content as your own

- Use Solavio trademarks or branding without authorisation

- Attempt to gain unauthorised access to the Website or its systems

- Introduce malware, malicious code or other harmful material

- Scrape or systematically extract Website information using automated methods where prohibited by law

- Use the Website for fraudulent, unlawful or abusive purposes

- Interfere with the security or operation of the Website

6. Requests for Demonstrations and Enquiries

The Website may allow you to submit contact details and request a product demonstration or further information.

Submitting an enquiry does not create a contractual relationship between you and Solavio and does not obligate Solavio to provide products, demonstrations or services.

Information submitted through these forms is handled in accordance with our Privacy Policy.

7. Confidential Information

The Website is intended to contain public-facing information.

You should not submit confidential, proprietary, commercially sensitive or legally privileged information through general Website forms unless specifically requested by an authorised Solavio representative.

Information provided under an existing confidentiality or non-disclosure agreement will continue to be governed by that agreement.

8. Third-Party Websites and Content

The Website may contain links, integrations or references to third-party websites, organisations, platforms or services.

Such links are provided for convenience or informational purposes.

Solavio does not control and is not responsible for third-party websites, their availability, content, privacy practices, security or terms.

References to third parties do not necessarily constitute endorsement unless expressly stated.

9. Website Availability

We aim to keep the Website accurate, secure and available but do not guarantee uninterrupted or error-free operation.

We may modify, suspend, restrict or discontinue any portion of the Website at any time, including for maintenance, security or operational reasons.

10. Disclaimer

To the extent permitted by applicable law, Website content is provided on an “as is” and “as available” basis.

While Solavio seeks to provide accurate and current information, we do not warrant that all Website information is complete, current, error-free or suitable for any specific project or purpose.

Professional, commercial, technical or engineering decisions should not be made solely on the basis of general information published on the Website.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Solavio, its directors, employees, representatives and affiliates will not be liable for indirect, incidental, special or consequential loss arising solely from your access to, reliance upon or inability to use this Website.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

12. Privacy and Cookies

Your use of the Website is also subject to our:

- Privacy Policy

- Cookie Policy

Where applicable, you may manage non-essential cookie preferences using the Website's cookie-consent tool.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Website, business, products or applicable law.

Revised Terms will be published on this page with an updated effective date.

Continued use of the Website after publication of updated Terms constitutes acceptance of those Terms to the extent permitted by applicable law.

14. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Subject to any mandatory rights or jurisdiction provided under applicable law, disputes relating solely to the use of this Website shall be subject to the jurisdiction of the competent courts having jurisdiction over Coimbatore, Tamil Nadu, India.

Any separate sales, supply, distribution, confidentiality or commercial agreement between Solavio and another party will be governed by the dispute-resolution and governing-law provisions contained in that agreement.

15. Contact

Questions regarding these Terms may be sent to:

Solavio Labs Private Limited

8A, Captain Palaniswamy Layout,

R.S. Puram, Coimbatore,

Tamil Nadu 641002, India

Email: support@solavio.com

Cookie Policy

Effective Date: 10 September 2026

This Cookie Policy explains how Solavio Labs Private Limited (“Solavio”, “we”, “us” or “our”) uses cookies and similar technologies when you visit www.solavio.com (“Website”).

This policy should be read together with our Privacy Policy.

1. What Are Cookies?

Cookies are small data files placed on your computer, mobile device or other device when you visit a website.

Cookies can help websites operate correctly, remember visitor preferences, provide security, understand how visitors use the website and, where enabled, support analytics and marketing functions.

2. Types of Cookies We May Use

Strictly Necessary Cookies

These cookies are necessary for the Website to operate properly and may support functions such as:

- Website security

- Network management

- Fraud prevention

- Session management

- Cookie-consent preferences

- Basic Website functionality

These cookies generally cannot be disabled through our cookie preference centre because the Website requires them to operate.

Functional Cookies

Functional cookies may enable enhanced functionality or remember choices made by visitors.

Where required by applicable law, these cookies will be used only after appropriate consent.

Analytics Cookies

Analytics cookies help us understand how visitors interact with the Website, including information such as pages visited, visitor navigation and Website performance.

This information helps us understand and improve the Website.

Where required by applicable law, analytics cookies will not be activated until you provide consent.

Marketing Cookies

If Solavio enables advertising or marketing technologies, marketing cookies may be used to understand the effectiveness of campaigns or provide more relevant marketing.

Where required by applicable law, these technologies will not be activated until you provide consent.

3. Wix and Usercentrics

Our Website is built using the Wix platform.

Wix may use cookies and similar technologies necessary to provide, secure and operate its platform.

Solavio may use Usercentrics for Wix or another consent-management solution integrated with Wix to:

- Identify cookies and similar technologies used on the Website

- Present visitors with cookie choices

- Prevent certain non-essential cookies from being used before consent

- Record visitors' cookie preferences

- Allow visitors to change or withdraw their choices

4. Third-Party Cookies

Certain functionality on the Website may be provided by third parties.

Depending on the tools enabled on our Website, third parties may place or access cookies relating to services such as:

- Website analytics

- Embedded media

- Maps

- Social-media functionality

- Customer communication

- Marketing or advertising

- Other Website integrations

The actual third-party technologies used may change as our Website is updated.

Visitors can review the categories and services currently identified through our cookie preference centre.

5. Current Cookie List

Because cookies used by Wix and Website integrations may change over time, Solavio maintains the current cookie and service information through its Website cookie-consent management system rather than relying solely on a static list in this policy.

Visitors may open the Website's Cookie Settings / Privacy Preferences tool at any time to review available cookie categories and update their selections.

6. How Long Cookies Remain

Cookies may be:

Session cookies, which generally expire when you close your browser; or

Persistent cookies, which remain on your device for a specified period or until deleted.

The duration of individual cookies depends on their purpose and the service that places them.

7. Managing Your Cookie Preferences

When you first visit the Website, you may be presented with a cookie consent banner.

You may be able to:

- Accept All cookies

- Reject Non-Essential cookies

- Select individual categories through Cookie Settings

You can later change or withdraw your consent using the Website's cookie preference or privacy settings.

Your browser may also allow you to block or delete cookies. Disabling certain cookies may affect Website functionality.

8. Consent Records

Where our cookie-management system supports this functionality, Solavio may retain a record of cookie preferences or consent for compliance, security and audit purposes.

9. Changes to This Cookie Policy

We may update this Cookie Policy to reflect changes to cookies, technology, Website functionality or applicable legal requirements.

Any updated policy will be published on this page with a revised effective date.

10. Contact Us

For questions about our use of cookies or personal information, contact:

Solavio Labs Private Limited

CIN: U40106TZ2016PTC040231

8A, Captain Palaniswamy Layout,

R.S. Puram, Coimbatore,

Tamil Nadu 641002, India

Email: support@solavio.com